Comments on: Apathy Inc, and Blizzard Customer Service

By: Warcraft, security, and reality « Dechion's Place

Warcraft, security, and reality « Dechion's Place — Wed, 23 Sep 2009 14:48:10 +0000

[...] in her blog Here. Others have been much less fortunate as posted about by Big Bear Butt Here. Others know lots more about this topic than I do, one site in particular that comes to mind is [...]

By: Warcraft, security, and reality « Be Nameless

Warcraft, security, and reality « Be Nameless — Thu, 05 Jun 2008 12:02:51 +0000

By: Phaelia

Phaelia — Tue, 23 Oct 2007 05:30:00 +0000

That was one depressing story, B3. Kudos to you for being able to move on. I think I might have been one to “wallow in self pity” and quit the game if that had happened to me. Well … at least until Burning Crusade … or player housing … or Sims 2 got boring (again). =)

By: Twinsuns

Twinsuns — Mon, 22 Oct 2007 22:04:00 +0000

I had a friend that had his account hacked the same time as yours. He had a little more luck working with Blizzard. Instead of just relying the e-mail system, he went ahead and used some of our firms letter-head to mail the letter to Blizzard. As the firm is an IP litigation law firm, they must have taken his a little more seriously. He had his stuff back within a weeks time (minus the 18 mooncloth they stated he could not prove having had)

Sorry for the loss, but way to step up and be a grown-up about the whole thing. It is stumbling blocks like the situation you discribed that seperates the truely great human beings from those that wallow in self pity.

Keep up the great Blog.

By: BigBearButt

BigBearButt — Mon, 22 Oct 2007 21:38:00 +0000

@Alien… here’s hoping none of us ever ahve cause to need to find out if Blizzard has improved or not.

@Ferocious… You know, it’s funny, but that is exactly what ALL of my guildies and I expected to have happen… and it is one reason why I cut them so much slack when I thought that they were actually investigating, as opposed to, oh I dunno… coming up with a legally ironclad response that passed their legal department? Or whatever it was they finally decided to do instead of investigating.

Such is life… but it’s worth the warning.

By: Ferocious Bite

Ferocious Bite — Mon, 22 Oct 2007 20:53:00 +0000

Wow, it amazes me that they didn’t pull logs or backups to see what you had prior to the hacking. You are their customer and they should do what they reasonably can to keep you happy. Checking history seems reasonable to me…

It says a lot about you as an individual that you’ve been able to let it go and continue playing without resentment and grudges. Not many people can do that and I applaud you!

By: The Alien

The Alien — Mon, 22 Oct 2007 20:14:00 +0000

They have changed to at least some degree recently. A friend of mine logged in on Friday a week or so ago to see his account had been hacked, his valuables were all gone and so forth. He opened a ticket, emailed the account admin people like the web site suggested...and before the weekend was over he had all his stuff back.

Maybe they've developed better tools for dealing with this sort of thing since then? In any case, their rapid response, on a weekend no less, caused him to declare unending loyalty to them.

So...maybe they learned something.

By: Ess

Ess — Mon, 22 Oct 2007 20:07:00 +0000

Wow. I got tradehacked out of a single Stone of Jordan when I was playing Diablo II and that was enough to make me quit the game for several months. (I must have wanted to quit anyway.) I entered group play in WoW very cautiously.

I admire how well you handled the situation (especially given how Blizzard seemed to brush off the situation), and the way you’ve kept perspective on the game. Every time my blood pressure begins to rise (because I just got killed, because the person in my PUG is driving me crazy, because I go to turn in my quest and realize the item I need is in the bank), I remind myself it is only a Game. The longer I play, the less it seems I have to remind myself, so I’ll call that progress…

By: Stern

Stern — Mon, 22 Oct 2007 19:22:00 +0000

After reading the forums as a whole for 2 odd years, I couldn’t agree more with his stance. The forum community broke Tseric, Caydiem, and who knows who else lurking behind the curtain. It’s a veritable war of attrition.