Today should be a red letter day in my diary. I don’t have a diary, so instead I share everything with you.
Most days, whoop de doo, I know. “Dear lord, how many years can this idiot keep blathering about a video game?”
Today is not that day. Today is “Share a moment of hilarity” day.
Do you read the webcomic Penny Arcade?
Part of the singular joy of Penny Arcade is the combination of mocking imagery and erudite commentary. You get a collaborative webcomic mostly about video games, and then you get what boils down to a blog post that might tie in loosely to the comic, or might wander far afield, but never disappoints in entertainment value.
It’s impossible for me to do justice to all that is Penny Arcade without being overly verbose, even for me. I’m trying.
I guess the best I can say is, two guys started to draw webcomics about video games on the internet, and in the years since they have grown into a major force within the video game industry itself. Penny Arcade webcomics have grown into Penny Arcade Expo video game conventions on both coasts (PAX East and PAX West), and all sorts of other influential activities.
There is so much more, but the point is these guys are heavy hitters in the video game industry… but they’re still two creative, imaginative guys, they’re not MBA suits trying to weasel their way up a corporate ladder by edging out Stan in accounting or Emma in marketing.
This brings me to today, and the blog posts that have gone live in the last two days on Penny Arcade.
It turns out that there was this dude, and he pre-ordered some gaming gear on the internet, paid in advance in full, waited months for his product to arrive in time for Christmas, and when the original ship dates were missed, emailed in to customer service to see what was up.
Sound at all familiar to anyone? I know I’ve been in that position before. Most of us have, by now, if you order from small businesses with an internet storefront, or do pre-orders of cutting edge gear.
What made this special, was that he got some truly legendary replies that started a conversation of epic fail rolling… and drug Mike Krahulik, one of the aforesaid video game heavy hitters, into the mix.
From that point on, it’s been the stuff of rapidly growing legend.
I haven’t laughed so hard in weeks. If you haven’t seen this stuff yet, I hope you enjoy it even half as much as I have.
At Penny Arcade, the first mention and majority of “Are you freaking kidding me?”.
Then, an update to the “WTF”
Then today, there was a Penny Arcade comic devoted to the hilarity that has ensued, and really, wouldn’t you expect one at this point?
And then, the accompanying articles, making it pretty clear that Paul is getting royally buttsurfed by the internets today. Right now. As you are reading this, a man’s professional life is spiraling down the shitter.
Already, gamers are running with this, and again, why wouldn’t we? Penny Arcade links to a kickass video about it already out (in one freaking day! OMG!)
Oh, it’s just getting started. I can already see this is gonna be the target of choice for mocking this week. Pauls’ emails are insanely quotable.
What I love the most about this whole thing is, this has all descended on someone who is part of a PR/Marketing firm that somehow is clueless as to what the internet really is, how it works, and how eternal an email can be. Once you send those words, they’re gone, and you have zip control over what happens next.
I have no sympathy for him. At all.
I ain’t even IN customer service or PR, and I sure as hell don’t get to walk up to customers visiting our plant or respond to their calls and tell them, “Oh hey, you don’t like the delay on our ship commitment to you? Well, suck it bitches, if you don’t like it, we’ll just take the shit you bought and sell it on ebay!”
In what universe do you think that is in any way remotely professional?
It’s not professional, but it sure is entertaining!
Since somehow my link to aforesaid kickass video was broken, here is the video embedded for your viewing pleasure. NSFW!!!