Comments on: A Professional Training Opportunity

By: Mabaho

Mabaho — Tue, 17 Jul 2012 12:22:02 +0000

I remember similar in our basic training too. They even had a phone simulator with the staff testing us! And make sure you log everything :)

By: kattrinsaa

kattrinsaa — Sun, 15 Jul 2012 03:18:42 +0000

i did hear a story one time about the Olympic skier Peekaboo street. It seems miss street was volunteering at a hospital, but they decided not to let her answer the phones in the intensive care unit after she answered the phone with a “peekaboo ICU.”

By: Delmonico

Delmonico — Sat, 14 Jul 2012 14:56:19 +0000

And that leave your number first and last is some of the best advice for message leaving I could give someone.

By: Delmonico

Delmonico — Sat, 14 Jul 2012 14:55:44 +0000

I have my work phone answering cadence so ingrained in my head that I have trouble dropping it when I am home. A few times my wife has asked me “Wait, did I call your office? Why are you still at work?” after I answer her call at home.

By: Pawzy

Pawzy — Fri, 13 Jul 2012 23:56:59 +0000

Wow. I’m feeling old. When I took Home Econ. class in 7th grade, we DID have a day where we had to practice leaving and taking phone messages. :S

By: bigbearbutt

bigbearbutt — Fri, 13 Jul 2012 16:00:41 +0000

That suggestion is solid gold

By: Phelps

Phelps — Fri, 13 Jul 2012 15:54:00 +0000

One more thing on leaving a message. Leave your number at the start and the end. That way if the person getting the message misses getting your number down, they don’t have to wait through the entire message again to write down your number.

By: Mataoka Shaman

Mataoka Shaman — Fri, 13 Jul 2012 14:47:00 +0000

I can’t begin to tell you how many things have been lost in the flood of basic life skills…are we all truly going Idiocracy?

By: Shadric

Shadric — Fri, 13 Jul 2012 13:45:00 +0000

I agree so much with this. I work very hard when training the staff that work for me to be courtious, professional, and to atleast sound semi-intelligent when interacting with people. The odd (funny?) part about it is I think at first they think I am treating them like children, then when faced with the situation they recognize they needed to be told what to do.

It’s the “I know everything and so should you because its common sense” mentality of managers and supervisors that cause them not to train staff. Which I think is ironic because in the end its creating more work for themselves.

I am glad I checked on you today Mr.Butt it has put somethings in my head into prospective and for that I say thank you good sir

By: Bearly Deene

Bearly Deene — Fri, 13 Jul 2012 13:24:00 +0000

A f’in men…. Being ex-military myself, I to remember the spiel the first time I stood watch where I would have to interact on the phone. Nice rant, and well thought out and written as usual!