For those that follow such things, you might remember that we had a lot of trouble getting our TV fixed after spending a lot of money on Best Buy’s service plan.
Okay, the truth is that we didn’t get our TV fixed, or looked at, at all. So yeah, I guess you could call that “A lot of trouble”.
Remember when I reported that? It was July 28th that I posted about it, but for us, why, it seems like only yesterday.
Well, there is an update.
Oh wait, did you think that Best Buy had fixed the TV?
Oh, HELL no! (cue hysterical laughter here)
Nope, count it now, it has been exactly 41 days since July 24th, when we reported our TV to Best Buy as needing service.
No, it is not fixed. No, in fact, we still haven’t had a service person from that lovely $100 service plan for in-home service actually set one foot in our house.
Hey Best Buy, are you hearing this? This is me telling the world (or my tiny little corner of the internet, anyway) how you took $100 from me for an in-home service plan on a $600 TV, and have refused to fix it going on 41 days!
Do you think this is getting you any additional sales? Just checking!
So, what happened back then, when I last left you, was that on Saturday August 2nd, I was supposed to get a call from a service tech, telling me when he was going to be able to stop by.
What I got instead, was a phone call from the service tech, not a visit but a call, telling me that from the description of the problem, it sounded like a bad tuner board. And he didn’t have any tuner boards on hand. But he’d order one, and when it came in, he would call me. So he wasn’t going to bother visiting. He’d just order a part.
Oh, and if I hadn’t heard from him in 3 weeks, to call and check to see what is happening.
And he gave me a phone number, and his first name. Just an FYI, the phone number, on a reverse directory, comes up as an unpublished cell phone.
Anyway, so I waited… and of course I received no phone call.
So I called after 3 weeks, and he didn’t answer but I left a message and he called back. He told me the board had JUST been shipped by Fedex, so call him next week.
And the next week, last week, I call, and he doesn’t answer, nor does he return my call. However, I did get a new call from Best Buy’s service scheduling, telling me they could schedule an appointment to have my tuner board installed… why, today! Between noon and 4 PM!
Of course, you have to be at home, from 7 AM to 9 AM, to receive a call from the service guy, who will tell you WHEN, within a two hour window within that 4 hour window, he really does plan to be there.
Now remember, this is the very first week of kids returning to school. And not only do they want someone at home in the afternoon, but you have to have someone at home in the morning to answer the phone too. Just in case you thought you were covered by having a work-at-home mom.
Well, fortunately Cassie was still at home when they called, before she had to take Alex to his very first day of Kindergarten. And the service guy informed her, snottily, that he would be there between noon and 2 PM today, so make sure to be there.
And Cassie replied that today is a school day, and that she must pick up our son from Kindergarten at precisely noon. Anyone that knows how schools work, know that they ain’t kidding when they mean you show up precisely at noon, either. However, she said she would definitely be back by 12:30. So he could stop by between 12:30 and 2, and she would be there.
And he got very pissy, very angry (seriously!), and informed her that he would see what he could do, but if noon came around and he was open then and she didn’t answer the phone, he would have no choice but to go to the next call on the list and pass us by.
So that is where we are at right now. 41 days of waiting for service on our TV.
Will he come this afternoon, between 12:30 and 2 PM? Or have we lost our chance to have our BEST BUY (just a little station identification there) purchased TV repaired after the brief downtime of 41 days?
Time will tell. Time will tell.
I know one thing. I stand by my statement that you should read this, and be warned exactly how Best Buy treats their customers once you walk out the door with your big ticket purchase.
Because this is bullshit.