Been working crazy this week, getting things fixed that went belly up.
Today, I had a moment of pure ‘wtf did he just say’ that I wanted to share.
Had a machine get erratic a few days ago. Nailed down what the core issue was, a mixture of operators that are untrained but ordered to run the machine anyway, and a shaft that was slightly bent because, well, see reason number 1.
Folks in management ‘wanted to be sure’, so they insisted we fly in the manufacturer’s tech to troubleshoot the system for us.
I was all for that, seeing as how that way I can take the opportunity to have the manufacturer’s tech train the operators on the RIGHT way to do things. Sometimes, the ‘pro from Dover’ really is damn handy to have come into town.
The tech flew in yesterday, and what do you know, he found the shaft was slightly bent. He also spent over two hours doing training with our best operator, and corrected just a MASSIVE amount of training misconceptions. I did a brief write up afterwards, but the final result wasn’t very flattering. I’ll put it this way, there was a very good reason this particular machine was never able to run at top speeds, even when brand new.
On the positive side, I went over our maintenance procedures with him and he was quite complimentary about how well we take care of the machine. Aside from, you know, people who put massive weights on 3″ steel shafts unsupported on one end and then expect them to maintain true balance.
So I pulled the shaft this morning, crated it up and shipped it out the door. Manufacturer will receive it tomorrow, straighten it out and ship it back, we’ll get it on Monday. No worries.
The shaft is about 7′ long, 3″ diameter and solid steel. Things only weighs 150 lbs, but it’s an awkward bundle to ship once wrapped up.
I send out all of my email notifications, and then I contact the manufacturer to get pricing and availability on a replacement shaft to have in stock for backup, so if we have this same issue crop up again in the future, which God forbid will never happen again but wasn’t supposed to happen the FIRST time, at least I’m not down three days on shaft repair turnarounds.
Here’s what I get told.
“Oh sure, I’ll get with the home office and request a quote on that. But I’m afraid you’ll have to wait to hear back on Monday. The offices in the UK are all closed tomorrow for the wedding.”
Wait, what? What wedding?
Is your company owner getting married?
“No, THE WEDDING.”
“THE WEDDING. You know, THE WEDDING.”
Okay, well, thanks, I’ll wait to hear back on Monday then.
Geez, you woulda thought something important was happening tomorrow or something.
Closed the offices? REALLY?
Seriously? “we could be making some money right now, but to hell with that, we’ve got a wedding to watch!”
And people ask me why the economy is in the shitter.